VA Caregiver Support Program

Program of Comprehensive Assistance for Family Caregivers (PCAFC)

Requirement for Financial Service Center - (Direct Deposit) For PCAFC

VA will no longer issue paper checks. Please enroll in direct deposit.

Any caregiver receiving paper checks from VA as part of the Program of Comprehensive Assistance for Family Caregivers (PCAFC) must enroll in direct deposit to continue receiving stipend benefits.

Caregivers can enroll in direct deposit as a vendor through VA’s Customer Engagement Portal . To complete the required form, caregivers will need their social security number, address, and bank routing and account numbers. Step-by-step instructions for enrolling can be found in the CSP Direct Deposit Enrollment User Guide (pdf).

For caregivers that don’t already have a bank account, the Veterans Benefits Banking Program (VBBP) can connect them with a bank for help setting up an account. Caregivers may contact the FSC Customer Care Center for help at 1-877-353-9791.

Requirements and process for caregivers not yet enrolled in direct deposit include:

• A valid and active me account. Details about ID.me are explained in the step-by-step guide.(pdf)
• Once you submit your webform through the Customer Engagement Portal, you will receive a case number and an email confirmation notifying you if your initial submission was successful.
• Once your direct deposit submission is processed, you will receive another email with a status update.

Need Help?

Call VA’s Caregiver Support Line (CSL) at 1-855-260-3274 to learn more about the support that is available to you, and for assistance connecting with the Caregiver Support Team/Coordinator, at your local VA Medical Center.

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