Shropshire:
03333 583 509
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telford and Wrekin:
01952 580 350
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Information our team will need
If you are ordering on behalf of someone else, you also need to provide the following information:
Your name and your relationship to the patient.
NHS Shropshire, Telford and Wrekin CCG operates a Prescription Ordering Direct (POD) service, processing patient-led medication requests for a number of GP practices.
If you have less than 7 days of your medication, please contact the POD Team directly on the following numbers or email addresses, depending on which medical practice you are registered with.
Please note. Our telephone system has changed recently which means that we no longer tell you which position you are in the queue. This small change has been done to streamline our processes and to reduce the wait time for our patients.
Shropshire:
Call: 03333 583 509
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telford and Wrekin:
Call: 01952 580 350
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Opening Times: 8am – 5pm Monday to Friday excluding bank holidays.
Please note: The call handlers are working extremely hard to answer all calls as soon as they possibly can, so your patience and understanding is appreciated. The email facility has been set-up to help keep the telephone lines available for those patients who need them.
Online service
A brand-new online prescription ordering service has been launched for the county, improving access for patients.
In addition to the current phone service provided by the Prescription Ordering Direct (POD) team, an online prescription ordering form is now available so patients can place orders quickly and easily online.
Patients who regularly submit repeat prescription requests are being encouraged to visit www.shroptelpod.nhs.uk where they can simply complete the online form and submit a repeat medication order.
The new online form is a quick and easy way for patients to order online with just the click of a button. The site can be accessed with a smart phone, tablet or personal computer.
We have a Prescription Ordering Direct (POD) service, which process your medication requests for a number of GP practices. Click here to see if your GP practice uses this service.
The quickest way to order your medication is through our email service. We aim to process all requests within 24 hours.
Emailing your prescription requests
Email our team at This email address is being protected from spambots. You need JavaScript enabled to view it.
Provide all of the information below, to enable us to deal with your order in full first time. We need this because the team does not store or hold personal data, so will need this information each time to process your request.
Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within four working days.
If the team need to contact you with any questions about your request, they will use the contact number you have provided. If they are unable to contact you, a reply email will be sent.
The email inbox is monitored Monday to Friday (exc. bank holidays) between 8am and 5pm.
If your request is urgent (required within 24 hours), then please call POD directly on the following number:
Our call handlers are working extremely hard to answer all calls as soon as they possibly can. Your patience and understanding is appreciated. If you can, please email the team and keep the phone lines for patients who need them most.
Our dedicated and fully trained prescription clerks can deal with your prescription request and any queries that you may have. They will make sure you have the correct quantity of medications, reducing the amount of waste generated.